andover Model-One Produkthandbuch - Seite 17

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andover Model-One Produkthandbuch
30-Day Satisfaction Guarantee for Orders placed on www.andoveraudio.com
We are so convinced that you will love your new Andover product that if you are
dissatisfied in any way, you may return your unit (purchased through www.andoveraudio.
com) within 30 days from the time your order is received for a full refund, minus the cost
of any damaged, missing or abused components.
Products purchased through an authorized reseller are governed by the policies of that
reseller.
To initiate a return for a unit purchased on our website, please email us at support@
andoveraudio.com with the following information:
1. Your order number and product serial number (if applicable).
2. Your reason for returning the item: For example, repair or refund.
3. You will be issued a Return Authorization and a pre-printed shipping label, which
must be used to ensure accurate transaction tracking.
4. You are responsible for items missing any parts or accessories. Damage due to
accident or abuse, or products not returned in their complete original packaging
will be subject to restocking and/or replacement fees. Returned items are the
customer's responsibility until they reach the return address. A refund will be
issued once we receive and have inspected the returned items (normally within 3
business days). Refunds do not include any shipping costs.
Product Cleaning
Use a soft dry cloth, or compressed air. Natural wood surfaces may be conditioned using
a quality wood surface cleaner and finishing oil.
Do not use harsh or clorine based cleaner anywhere on the product. Only clean the
exterior of the product. Fine dust cover scratches can be polished out with a mild
abrasive compound such as toothpaste or automotive headlight cleaner and microfiber
cloth.
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