AoFrio Network Pro ONE Installationshandbuch - Seite 14

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Troubleshooting

Problem Observed

No LEDs are on

LED 2 is not on, meaning that the

battery is not charging

Network Pro is new, or hasn't been

connnected to power for some time,

and the LED 2 light is still on after

several hours

LEDs 3 and 4 are off

Can't see the Network Pro serial

number in the list of devices in the

Field App

Mobile network

Cloud connection

Cooler tracking

Cooler data upload

Possible Cause

No power to the device

Battery might be fully charged

Supply voltage might be too low

The cellular module is not being

powered - the Network Pro may be

in a low power state

User may not have the Network Pro

feature enabled for their role type

The Cellular account has not been

activated. This may mean the mobile

network provider is not available in

the area.

Network Pro is in a location with poor

cellular coverage

Network Pro has not been able

to connect with the AoFrio cloud

system. It needs a connection to the

mobile network. Check that the

'Mobile network' test shows a green

check mark:

Network Pro is located too far from

all coolers

Network Pro is within range of some

coolers, but out of range of others.

No cooler data has successfully

been uploaded to the cloud.

Possible Solution

Swap the USB power adaptor

Swap the 2m power cable

Check that the 3.5mm plug is fully

pushed into the jack

No issue. This is normal behaviour

Replace USB power supply if faulty

Wake the cellular module by

removing and reconnecting external

power to the Network Pro

Contact Technical Support and

request Network Pro access in the

Field App

Contact Technical Support

Move the Network Pro to another

location where it has a stronger

signal reception

Wait for a few seconds and press the

Refresh button

Move the Network Pro to another

location where it is closer to the

cooler/s to be tracked

Use the Field App to check that the

number of coolers in range is the

number of coolers expected to

connect to the Network Pro

Wait a few seconds and press

Refresh