IKEA TREVLIG Handbuch - Seite 13

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ENGLISH

IKEA GUARANTEE

How long is the IKEA guarantee valid?

This guarantee is valid for five years from the original date of purchase

of your appliance at IKEA. The original sales receipt, is required as

proof of purchase. If service work is carried out under guarantee, this

will not extend the guarantee period for the appliance.

Who will execute the service?

IKEA service provider will provide the service through its own service

operations or authorized service partner network.

What does this guarantee cover?

The guarantee covers faults of the appliance, which have been caused

by faulty construction or material faults from the date of purchase

from IKEA. This guarantee applies to domestic use only. The exceptions

are specified under the headline "What is not covered under this

guarantee?" Within the guarantee period, the costs to remedy the

fault e.g. repairs, parts, labour and travel will be covered, provided that

the appliance is accessible for repair without special expenditure. On

these conditions the EU guidelines (Nr. 99/44/EG) and the respective

local regulations are applicable. Replaced parts become the property

of IKEA.

What will IKEA do to correct the problem?

IKEA appointed Service Provider will examine the product and decide,

at its sole discretion, if it is covered under this guarantee. If considered

covered, IKEA Service Provider or its authorized service partner

through its own service operations, will then, at its sole discretion,

either repair the defective product or replace it with the same or a

comparable product.

What is not covered under this guarantee?

• Normal wear and tear.

• Deliberate or negligent damage, damage caused by failure

to observe operating instructions, incorrect installation or by

connection to the wrong voltage, damage caused by chemical or

electrochemical reaction, rust, corrosion or water damage including

but not limited to damage caused by excessive lime in the water

supply, damage caused by abnormal environmental conditions.

• Consumable parts including batteries and lamps.

• Non-functional and decorative parts which do not affect normal

use of the appliance, including any scratches and possible color

differences.

• Accidental damage caused by foreign objects or substances and

cleaning or unblocking of filters, drainage systems or soap drawers.

• Damage to the following parts: ceramic glass, accessories, crockery

and cutlery baskets, feed and drainage pipes, seals, lamps and lamp

covers, screens, knobs, casings and parts of casings. Unless such

damages can be proved to have been caused by production faults.

• Cases where no fault could be found during a technician's visit.

• Repairs not carried out by our appointed service providers and/

or an authorized service contractual partner or where non-original

parts have been used.

• Repairs caused by installation which is faulty or not according to

specification.

• The use of the appliance in a non-domestic environment i.e.

professional use.

• Transportation damages. If a customer transports the product to

his home or another address, IKEA is not liable for any damage that

may occur during transport. However, if IKEA delivers the product to

the customer's delivery address, then damage to the product that

occurs during this delivery will be covered by IKEA.

• Cost for carrying out the initial installation of the IKEA appliance.

• However, if an IKEA appointed Service Provider or its authorized

service partner repairs or replaces the appliance under the terms

of this guarantee, the appointed Service Provider or its authorized

service partner will reinstall the repaired appliance or install the

replacement, if necessary.

• This does not apply within Ireland, customer should contact the

local IKEA dedicated after sales line or the appointed Service

Provider for further information.

(just for GB)

These restrictions do not apply to fault-free work carried out by a

qualified specialist using our original parts in order to adapt the

appliance to the technical safety specifications of another EU country.

How country law applies

The IKEA guarantee gives you specific legal rights, which cover or

exceed all the local legal demands. However these conditions do not

limit in any way consumer rights described in the local legislation.

Area of validity

For appliances which are purchased in one EU country and taken to

another EU country, the services will be provided in the framework of

the guarantee conditions normal in the new country.

An obligation to carry out services in the framework of the guarantee

exists only if the appliance complies and is installed in accordance

with:

- the technical specifications of the country in which the guarantee

claim is made;

- the Assembly Instructions and User Manual Safety Information.

The dedicated AFTER SALES for IKEA appliances

Please don't hesitate to contact IKEA appointed Authorized Service

Centre to:

- make a service request under this guarantee;

- ask for clarifications on installation of the IKEA appliance in the

dedicated IKEA kitchen furniture;

- ask for clarification on functions of IKEA appliances.

To ensure that we provide you with the best assistance, please read

carefully the Assembly Instructions and/or the User Manual before

contacting us.

How to reach us if you need our service

Please refer to the last page

of this manual for the full list

of IKEA appointed Authorized

Service Centre and relative

national phone numbers.

In order to provide you a quicker service, we recommend

to use the specific phone numbers listed on this manual.

Always refer to the numbers listed in the booklet of the

specific appliance you need an assistance for. Please also

always refer to the IKEA article number (8 digit code) and

12 digit service number placed on the rating plate of your

appliance.

SAVE THE SALES RECEIPT!

It is your proof of purchase and required for the guarantee to

apply. The sales receipt also reports the IKEA name and article

number (8 digit code) for each of the appliances you have

purchased.

Do you need extra help?

For any additional questions not related to After Sales of your

appliances please contact your nearest IKEA store call centre. We

recommend you read the appliance documentation carefully before

contacting us.