Troubleshooting
I cannot complete the wireless network setup configuration. (continued)
Question
Are you using MAC address
filtering?
Is your WLAN access
point/router in stealth
mode? (not broadcasting
the SSID)
I have checked and tried all
of the above, but still cannot
complete the wireless
configuration. Is there
anything else I can do?
The Brother machine is not found on the network during the printer driver installation.
Question
Are you using security
software?
Is your Brother machine
placed too far from the
WLAN access point/router?
Are there any obstructions
(walls or furniture, for
example) between your
machine and the WLAN
access point/router?
Is there a wireless
computer, Bluetooth
supported device,
microwave oven or digital
cordless phone near the
Brother machine or the
WLAN access point/router?
The Brother machine cannot print over the network.
The Brother machine is not found on the network even after successful installation.
Question
Are you using security
software?
Interface Solution
wireless
Confirm the MAC address of the Brother machine is allowed in the filter. You
can find the MAC Address by printing the Printer Settings Page. (See
Printing the Printer Settings Page on page 27 for information on how to print
the Printer Settings Page.
wireless
You should type the correct SSID name or Network Key by hand.
Check the SSID name or the Network Key in the instructions supplied
with your WLAN access point/router and reconfigure the wireless
network setup. (For more information, see Configure the wireless
settings on page 22.)
wireless
Use the Network Connection Repair Tool . See The Brother machine cannot
print over the network. The Brother machine is not found on the network
even after successful installation. on page 37.
Interface Solution
wired/
Choose to search for Brother machine again on the installer dialog.
wireless
Allow access when the alert message of the security software appears
during the printer driver installation.
For more information about security software, see I'm using security
software. on page 40.
wireless
Place your Brother machine within about 3.3 feet (1 meter) from the WLAN
access point/router when you configure the wireless network settings.
wireless
Move your Brother machine to an obstruction-free area, or closer to the
WLAN access point/router.
wireless
Move all the devices away from Brother machine or WLAN access
point/router.
Interface Solution
wired/
See I'm using security software. on page 40.
wireless
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