Cisco UBR7246VXR Hardware-Installation - Seite 21

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Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

• Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems

Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS

(6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to [email protected].

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the

following address:

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance

Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features

the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract,

please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco

products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located

at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract

but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your

network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case

Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended

resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not

have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help

keep your business operations running smoothly.