Lenovo Flex System X6 Compute Node Produkthandbuch - Seite 30

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Committed Repair Service

Committed Repair Services enhances the level of Warranty Service Upgrade or Post

Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and are

available in select countries.

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Priority handling to meet defined time frames to restore the failing machine to good working

condition

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Committed repair service levels are measured within the following coverage hours:

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24x7x6: Service performed 24 hours per day, 7 days per week, within 6 hours

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24x7x8: Service performed 24 hours per day, 7 days per week, within 8 hours

24x7x24: Service performed 24 hours per day, 7 days per week, within 24 hours

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Hard Drive Retention

Lenovo's Hard Drive Retention service is a multi-drive hard drive retention offering that ensures your

data is always under your control, regardless of the number of hard drives that are installed in your

Lenovo server. In the unlikely event of a hard drive failure, you retain possession of your hard drive

while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.

The Hard Drive Retention service can be purchased in convenient bundles with our warranty

upgrades and extensions.

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Microcode Support

Keeping microcode current helps prevent hardware failures and security exposure. There are two

levels of service: analysis of the installed base and analysis and update where required. Offerings

vary by country and can be bundled with other warranty upgrades and extensions.

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Remote Technical Support Services (RTS)

RTS provides comprehensive technical call center support for covered servers, storage, operating

systems, and applications. Providing a single source for support of hardware and software issues,

RTS can reduce problem resolution time, decreasing the cost to address technical problems and

increasing uptime. Offerings are available for Windows, Linux, IBM Systems Director, VMware,

Microsoft business applications, and Lenovo System x storage devices, and IBM OEM storage

devices.

Flex System X6 Compute Node (7903)