Dell UltraSharp UP3218K Manual de servicio - Página 14
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También para Dell UltraSharp UP3218K: Manual del usuario (50 páginas), Manual de inicio rápido (2 páginas), Manual de inicio rápido (2 páginas), Manual de desmontaje (6 páginas)
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Common
What You
Symptoms
Experience
Wrong Color
Picture color not
good
Image retention
Faint shadow
from a static
from the static
image left on the
image displayed
monitor for a long
appears on the
period of time
screen
Product Specific Problems
Specific
What You
Symptoms
Experience
Screen image is
Image is centered
too small
on screen, but
does not fill entire
viewing area
Cannot adjust the
OSD does not
monitor with the
appear on the
buttons on the
screen
front panel
No Input Signal
No picture, the
when user
LED light is white
controls are
pressed
The picture does
The picture
not fill the entire
cannot fill the
screen
height or width of
the screen
No image
Black screen
when using DP
connection to the
PC or no BIOS/
Post screen
display
5. Trouble Shooting Instructions
Possible Solutions
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom. Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
• Set the screen to turn off after a few minutes of
screen idle time. These can be adjusted in Windows
Power Options or Mac Energy Saver setting.
• Alternatively, use a dynamically changing screensaver.
Possible Solutions
• Check the Aspect Ratio setting in the Display menu
OSD.
• Reset the monitor to factory settings.
• Turn off the monitor, unplug the monitor power cable,
plug it back, and then turn on the monitor.
• Check the signal source. Ensure the computer is not
in the power saving mode by moving the mouse or
pressing any key on the keyboard.
• Check whether the signal cable is plugged in properly.
Re-plug the signal cable if necessary.
• Reset the computer or video player.
• Due to different video formats (aspect ratio) of DVDs,
the monitor may display in full screen.
• Run the built-in diagnostics.
• Verify which DP standard is your Graphics Card
certified to. Download and install the latest graphics
card driver.
• Some DP 1.1 or DP 1.2 graphics card cannot support
DP 1.4 monitors. Go to OSD menu, under Input Source
selection, press and hold DP select
change the monitor setting from DP 1.4 to DP 1.2.
key for 8 sec to