Cisco 2950 - Catalyst Switch Manual de introducción - Página 23

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Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco

Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical

Support Website on Cisco.com features extensive online support resources. In addition, Cisco

Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid

Cisco service contract, contact your reseller.

The Cisco Technical Support Website provides online documents and tools for troubleshooting and

resolving technical issues with Cisco products and technologies. The website is available 24 hours a

day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.

If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3

and S4 service requests are those in which your network is minimally impaired or for which you

require product information.) After you describe your situation, the TAC Service Request Tool

automatically provides recommended solutions. If your issue is not resolved using the recommended

resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool

is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.

(S1 or S2 service requests are those in which your production network is down or severely degraded.)

Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business

operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts