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A: This is not common when used properly, however can occur occasionally when left in direct sunlight, or extremely
hot vehicles. The device is designed to operate and detect certain conditions during a sample, if a unit is too hot, then it
cannot properly detect these conditions. Be sure to never leave your device in direct sunlight. If this occurs cool down your
vehicles cabin by rolling down the windows, and then blow straight through the device without it being turned on this air
flow will cool the inside of the device and allow for it to accept your sample
Q: The display reads "Synch Error" while I attempt a test/ retest
A: This occurs when the Vehicle Module loses communication with the Handset, the Most common cause for this is the cable is not properly
connected to the Handset. Turn off the ignition, unplug the handset, check to make sure there is no dirt or debris in either the connector or the
receptacle by blowing through each component. Then reconnect making sure the connector seats securely into the receiver. If problem
persists contact Alcohol Detection Systems for further options.
Q: My device will not allow me to test, it says provide key (12345) (may be different number) what do I do?
A: In Most cases the device will give an entire message ("Disabled Provide Key 12345 Heating voltage") these startup errors are described in
section 14 of the owner's manual. If you call our office asking what to do, we are going to ask you what the entire message says, if you do not
know then we will recommend you determine the entire message and call back. With up to 30 different error messages we need to know the
entire message or we cannot assist you. Secondly anytime these types of messages appear it is considered out of the ordinary and you should
record it in your personal log, in case the state requests an explanation.
Q: My device displays "service due at midnight"
A: This is the day before your regular service date. Your handset should arrive by 7pm the following day. When you go to start your vehicle the
next day it will work the message will display "Lock Due 7 Days" This is your actual service date. You should return to your installer for your
scheduled appointment.
Q: My device said "service due in (20) days (for example) earlier today, now it says "Lock Due 7 days"
A: If your device drastically jumps dates from service due to a Lock Due message then it is calling for early service due to some reason. You will
need to contact Alcohol Detection Systems about this issue, and a replacement Handset will need to be sent. There is a charge for this earlier
than normal service, however without this service your device will lock you out of starting your vehicle when the "Lock Due" reaches zero days
Q: I broke all of my Mouthpieces. What do I do?
A: You will need to contact Alcohol Detection Systems, or your installer to order new Mouthpieces. The Mouthpieces we send with the original
installation should be enough to get you through your time required for the device. However if you are not careful then you will break them. You
will need to contact us to order more Mouthpieces. Their cost is $2 each with a onetime shipping and handling charge of $3.
Q: My vehicle requires service what do I do.
A: Occasionally you may need to take your vehicle in for service. If this is for basic service like an oil change, tire work, etc., then we do not
need to know about this. If it is for major work under the hood or to the electrical system contact our office and let us know what is being done,
by whom, and when. Make sure you get a receipt for any work performed showing the work done, and the time it was in possession of the repair
center. If you are doing the work yourself keep any receipts for any items you purchase to complete the work.
Q: The State has sent me a letter asking for a request of explanation for an event(s)?
A: This will occur if you do something that is considered a violation of state law. We cannot tell you how to answer these requests for
explanation, you will need to refer to your log (list of events out of the ordinary you are required to keep) Answer to the best of your ability the
circumstances surrounding the date and time listed on the explanation form. If you have questions about how to respond, contact the number on
the form itself. Remember the state probably has more information than just the singe incident, so if you (for example) failed a test due to
Mouthwash etc., then 20 minutes later passed, they have that information so include it in your explanation, and they will consider it when reading
your explanation.
Q: I received a charge on my credit card I was not expecting
A: We sometimes are forced to charge late fees due to actions you take. If your payment is late we may charge a late payment fee. If you do
not return for your scheduled service as required by state law, we may charge a late service fee. To avoid these charges, show up for your
scheduled appointments, and make sure the funds are available for us to charge your monthly lease on the card we have on file and you will
never experience these extra charges. If you receive a new credit card contact us to update your information.
Q: I failed a test what do I do? Now the device says NSXXX
A: The NSXXX is a countdown of a No Start condition, once this counts down you may retest. First figure out why you failed the test was it from
an external source or from consumption of alcohol. If it was from an external source resolve the contamination, by rinsing your Mouth out with
water, or air out the vehicle, whatever is required to remove the alcohol from your sample. Then retest as soon as possible. In Most cases if you
rinse your Mouth out with water, then you can retest after 10 minutes. Getting a passing test as soon as possible is crucial at this point. If it was
from consumption remember we are looking at Brace levels above .025 well below the state law of .08 so your failed test may not mean you
have a violation resulting in a "lock due" message. You really have few options, you can rinse your Mouth out with water wait 20 min and retest
or you can just choose not to drive that day. Remember that alcohol stays in your system for long periods of time, and you should avoid driving
after consumption of alcohol, in some cases even the next Morning.
Q: What do I do when I am done with the device?
A: If you have a Court order you have been sentenced to the device for a specific time frame, if you have a State Permit it too is good for a
specific time, in either case we recommend contacting the sentencing agency before having the device removed. Ask them to be sure you have
fulfilled your BAIID requirement before taking it off. If you are required to have it for a specific time frame, we recommend waiting till the day
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after that time frame, just to be sure you have fulfilled your obligation, (example) if you have it till the 10
then schedule your removal for the 11
or after. Once you have contacted your sentencing agency, and confirmed you have fulfilled your obligation, then contact Alcohol Detection
Systems, with the contact information the agency gave you to give us. We will give you a RA # to give to the installer who installed the device.
Contact them to schedule your removal, and finally contact our office after removal so that we can arrange to have the device returned to our
office. Only after the device is returned to our office will you be removed from the billing cycle. We will also review your account to determine if a
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prorated refund is due. These refunds are posted on the 30
of each Month, and may take a few additional days to reach your account. Usage of
the device beyond 15 days constitutes a full Month; therefore, no refund will be issued.
ANY SERVICE INQUIRIES SHOULD BE MADE TO ADS @ 888-786-7384
The State of Kansas Allows for Individuals who qualify to receive a reduction in their monthly lease payments,
if you believe you may qualify contact our staff to apply