Section 4: Confi gurations, Specifi cations, Supplies,
Support and Information Sources
Support and Additional Information Sources
Unrivaled service and support
Behind every Xerox product is a
large network of customer support
that's unrivaled in the industry and
available when you need it. Xerox
service professionals use leading-edge
technologies to keep you up and running.
They're even linked to the engineers who
designed your product, so you can be
confi dent when you choose Xerox. And
genuine Xerox supplies are always readily
available.
Xerox Offi ce Services Support
Asset Management Services
• Asset Optimisation and Tracking —
Process and tools to optimise an
enterprise's offi ce output infrastructure
and reduce hard costs.
• Break-Fix Management — Single
point of ownership and management
for break-fi x service for all brands of
offi ce output devices, regardless of
manufacturer
• Supplies Management — Process
and tools to procure, monitor and
replenish all document related supplies
proactively.
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Xerox Phaser 6360 Evaluator Guide
Imaging and Output
Management Services
• Output Management — Single point
of management of offi ce output from
all output devices, regardless of
manufacturer.
• Image Capture and Workfl ow —
Cost effi cient solutions for capturing,
managing, retrieving and distributing
information into digital repositories.
Support Services
• Technology Procurement &
Deployment — A creative and fl exible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model, while lowering
the total cost of acquisition.
• Help Desk Services — A broad range of
enterprise services, managed through a
centralised single point of contact and
delivered through either an on-site or
off-site model.
• End User Services — Microsoft
software implementation, IT project
consulting, and customer education.
Access Managed Services
• Student and Library Patron Access —
Custom designed and implemented
customer-managed solutions for
student and library patron print
access management.
Additional Information Sources
Phaser 6360 Front Panel:
• The Front Panel offers tools and
information pages to help with
machine setup, feature selections,
operational problems, media feed and
supply issues.
Customer Documentation Contains:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
• Registration Card
• Warranty Booklet
On the Web
Visit www.xerox.com/offi ce for:
• Product, supplies and support
information
• Downloading drivers
• Finding your local Xerox sales
representative
• Online documentation
Visit www.xerox.com/offi ce/support for:
Support and service information,
including the same troubleshooting
Knowledge Base used by Xerox Customer
Support staff to provide the latest
technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
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