Acer Aspire 6100 Manuel de l'utilisateur - Page 21

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Troubleshooting–General

Refer to My Aspire Guide software for complete troubleshoot-

ing information on your system.

Here are some answers to commonly asked questions:

The

Start button is not displayed on screen.

The taskbar has either been resized too small or it is in a hid-

den location.

To retrieve the taskbar:

1 • Press the

2 • Press the Esc key to close the start menu. (The taskbar is

still selected.)

3 • Press the Alt + Spacebar keys together and select "size. "

4 • Use the Arrow keys to resize the taskbar to the desired size

and press the Enter key when done.

My computer will not shut off completely.

For more information and recommendations regarding the use

of Quickstart and Traditional power on/off, refer to My Aspire

Guide software.

My CD-ROM does not always work, and it does not eject

all the time.

1 • The CD being used is most likely dirty or scratched. Clean

the CD.

2 • If cleaning the CD doesn't correct the problem, refer to My

Aspire Guide.

My keyboard doesn't work.

1 • Press the Caps Lock key several times to see if the keyboard

LED light turns on and off.

2 • If it does not, make sure the keyboard cable is securely

plugged into the back of your computer.

3 • If the problem persists, refer to the Acer Service Center and

choose Diagnostic Tools Menu, Hardware Diagnostics.

Start key on the keyboard.

My modem connects, but there's no dial tone.

1 • Check to see if the phone lines (in and out) are properly

connected–sometimes the line to the phone and the line to

the wall jacks are reversed. If needed, refer to the Easy Setup

poster that came with your Acer computer.

2 • Ensure that all phones using this line have been hung up.

My modem does not work.

1 • Ensure that the line from the wall jack is plugged into the

jack on the back of the computer labeled Line or Wall.

2 • Ensure that the line from the wall jack to the computer is

tightly plugged in on each end.

3 • If the modem still doesn't work, disconnect any phones or

other equipment that may be on the same line.

4 • If the modem still doesn't work, temporarily disable any

special services on the line, such as call waiting.

My monitor remains dark when the system is turned on.

1 • Make sure that the monitor power indicator is lit.

2 • Check brightness and contrast settings.

3 • If the problem persists, ensure that the monitor is plugged

in and the cable from the monitor to the computer is securely

attached.

My monitor will not turn on.

1 • If the monitor Power button light is not lit, verify that the

monitor is plugged into a power source.

2 • If the monitor Power button light is lit, but is blinking instead

of steady, verify that the monitor video cable is fully connected

to the computer. If needed, refer to the Easy Setup poster.

3 • If the computer Power button light is blinking, press it once.

4 • If necessary, unplug the computer and monitor, then

inspect the monitor cable connector for bent or broken pins.

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