Error Message
Tray not detected Slowly push the paper tray completely into the machine.
Tray Settings
Unable to Clean
XX
Unable to Init.
XX
Unable to Print
XX
Unable to Scan XX
Wrong Ink
Cartridge
Action
Paper or a foreign object has prevented the paper tray from being
inserted correctly.
Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
the Online User's Guide: Printer Jam or Paper Jam.
This message is displayed when the setting to confirm the paper type
and size is enabled.
To not display this confirmation message, change the setting to Off.
For more detailed information, see the Online User's Guide: Change
the Check Paper Size Setting.
A foreign object, such as a paper clip or a piece of ripped paper, is in
the machine.
Open the scanner cover and remove any foreign objects and paper
scraps from inside the machine.
If the error message continues:
• (MFC-J491DW)
Transfer your faxes to another fax machine or your computer before
disconnecting the machine so you will not lose any important
messages. Then, disconnect the machine from the power for
several minutes and reconnect it.
For more detailed information, see the Online User's Guide:
Transfer Your Faxes or Fax Journal Report.
• (DCP-J572DW)
Disconnect the machine from the power for several minutes, and
then reconnect it.
• (MFC-J491DW)
Transfer your faxes to another fax machine or your computer before
disconnecting the machine so you will not lose any important
messages. Then, disconnect the machine from the power for
several minutes and reconnect it.
For more detailed information, see the Online User's Guide:
Transfer Your Faxes or Fax Journal Report.
• (DCP-J572DW)
Disconnect the machine from the power for several minutes, and
then reconnect it.
The ink cartridge model number is not compatible with your machine.
Verify whether the cartridge model number will work with your
machine.
See Related Information: Supply Specifications at the end of this
section.
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