Cisco PIX 501 Manuel de démarrage rapide - Page 16

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Cisco PIX 501 Manuel de démarrage rapide
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
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Attn: Customer Document Ordering
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San Jose, CA 95134-9883
We appreciate your comments.
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Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco
Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services,
online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for
technical assistance.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC
website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you
have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3
and P4 cases. (Your network is minimally impaired or you require product information). After you
describe your situation, the TAC Case Open Tool automatically recommends resources for an
immediate solution. If your issue is not resolved using these recommendations, your case will be
assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you do not have
Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1
and P2 cases to help keep your business operations running smoothly.
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