Acumen EON BASIX PLUS ES Manuel d'instruction - Page 17

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Service and Repair

Do not attempt to repair your product. Should

the product malfunction, you should first call

(703) 904-0405 between the hours of 9 a.m. -

5 p.m. Eastern Time and ask for CONSUMER

CUSTOMER SERVICE stating that you are a

consumer with a problem. If the problem cannot

be resolved, you will be asked to return the

product to the factory for repair. Under no

circumstances should you attempt to open

housing and repair the product. Should you do

this, your warranty will be voided. Securely

package and return the product prepaid to:

Acumen Inc.,

101 A Executive Drive Suite 100

Sterling, VA 20166. USA.

To Return for Service

Be sure to enclose:

a. Your name, address and phone number.

b. The date of purchase (or receipt as a gift)

c. An explanation of the malfunction or reason

for return.

d. Seven dollars and fifty cents ($7.50) Check

or Money Order payable to Acumen Inc. for

return postage and handling.

e. To insure prompt 'In warranty' service, be

sure to include proof of date of purchase.

We recommend you take the necessary

precaution of insuring the parcel.