Blackberry MAIL - - HELP Manuel - Page 14

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Troubleshooting for the BlackBerry email address

I cannot use a particular name to create a BlackBerry email address
The user name that you typed might be taken by another BlackBerry® Mail subscriber.
Perform the following actions:
• Verify that your user name is between 1 - 32 characters long.
• Verify that your user name contains only supported characters.
• Select one of the alternate user names that appear or type another user name.
I cannot remember the password for my BlackBerry email address
You can request BlackBerry® Mail to send the password for your BlackBerry email address to your BlackBerry device.
1.
On the BlackBerry Mail web site, complete one of the following actions:
• On the Password Verification web page, click Forgot Password?
• On the Change Password web page, click Forgot Password?
2. Type the answer to your secret question.
3. Click Submit.
4. Click OK.
Related topics
About changing the password and secret question for your BlackBerry email address, 10
My BlackBerry email address is not valid
If you access your BlackBerry® Mail account automatically each time you visit the BlackBerry Mail web site and you switch to a new
BlackBerry device, you must validate your BlackBerry email address. BlackBerry Mail prompts you to type the password for your BlackBerry
email address. You do not receive email messages from this email account until you update your information.
I cannot create my BlackBerry email address
Perform the following actions:
• Verify that the user name you type contains supported characters.
• Verify that you do not have an existing BlackBerry email address.
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Troubleshooting for the BlackBerry email address