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Service and Support

Cisco Systems is committed to minimizing total cost of ownership (TCO). Cisco offers a portfolio of Technical

Support Services to help ensure that Cisco products operate efﬁciently, remain highly available, and beneﬁt from the

most up-to-date system software. The services and support programs described in the table below are available as

part of the Cisco Desktop Switching Service and Support solution, and are available directly from Cisco and through

resellers.

Service and Support

Advanced Services

Cisco Total Implementation

Solutions (TIS), available direct from

Cisco

Cisco Packaged TIS, available

through resellers

Cisco SMARTnet and SMARTnet

Onsite, available direct from Cisco

Cisco Packaged SMARTnet, available

through resellers

Features

• Project management

• Site survey, conﬁguration, and

deployment

• Installation, text, and cutover

• Training

• Major moves, adds, and changes

• Design review and product staging

• 24-hour access to software

updates

• Web access to technical

repositories

• Telephone support through the

Cisco Technical Assistance Center

(TAC)

• Advance replacement of hardware

parts

Cisco Systems, Inc.

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Benefits

• Supplements existing staff

• Ensures functions meet needs

• Mitigates risk

• Enables proactive or expedited

issue resolution

• Lowers TCO by taking advantage

of Cisco expertise and knowledge

• Minimizes network downtime