Astro Machine AstroJet M1C Riferimento rapido

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Messages sent from

the driver and

displayed on PC

screen in a small

popup window.

PRINTER ALERT WINDOW MESSAGES

MESSAGE

Wait until the message disappears. The Printer will start

Cleaning in Progress

printing your job once the cleaning process is complete.

See details under "Toolbox System Status Messages" section.

Excessive Tilt Error

Remove and reinsert your Printhead Cartridge. Replace

Incompatible Printhead

Printhead. Printhead Cartridges must be purchased from

authorized supplier for this printer model.

Replace Ink Tank. Ink Tanks must be purchased from

Incorrect ... Ink Tank

authorized supplier for this printer model.

.... Ink Low

Reorder Ink.

Example: Black Ink Low

.... Out of Ink

Replace empty Ink Tank.

Example: Cyan Ink Out

Out of Paper. Load paper into Printer and press the PAPER

Load Paper

button to resume printing.

Check for and remove obstruction, then press PAPER button to

resume printing.

Mechanical Jam

Check/Clean Sensors. If problem persists contact technical

support.

Remove Printhead Cartridge. Check/clean electrical contacts.

Missing Printhead

Reinsert Printhead. Replace Printhead. If problem persists

contact technical support.

Multiple Inks Low

Reorder Ink.

Replace empty Ink Tanks.

Multiple Ink Tanks Out

Insert missing Ink Tanks.

Multiple Ink Tanks are

missing

Clean electrical contacts and reseat Ink Tanks.

Remove and reinsert Ink Tank. Replace Ink Tank. Ink Tanks

Multiple Unauthorized

must be purchased from authorized supplier for this printer

Ink Tanks

model.

Remove jammed media. Check for proper feed setup, then press

the PAPER button to resume printing.

Paper Jam

Check/Clean Sensors. If problem persists contact technical

support.

Ensure Printhead Cartridge has been inserted properly then

Printhead Latch Open

close the Printhead Latch so it locks.

Print Zone Assembly

Check to be sure the Clamshell is completely closed and

(Clamshell) Open

latched. Make sure Print Engine Latches are secure.

The ... Ink Tank is

Insert missing Ink Tank.

missing

Clean electrical contacts and reseat Ink Tank.

Unauthorized ... Ink

Ink Tanks must be purchased from authorized supplier for this

printer model.

Tank Installed

Printhead Cartridges must be purchased from authorized

Unauthorized Printhead

supplier for this printer model.

Quick Reference

M1C Printer Error Messages Guide

SOLUTION

TOOLBOX SYSTEM STATUS MESSAGES

SYSTEM STATUS

DATA_PATH_UNDERRUN

INK _LOW

SOURCE

SOLUTION

Out of Paper

Load media into Printer

and press the PAPER

Media is not reaching

button to resume printing.

the Print Engine.

Hesitation in media

If media is present;

feed.

check/adjust the Guides

and Separators.

Paper Jam

See below

When "Out of Paper"

error is shown in

combination with

"Uncapped Printhead"

or "Clamshell open"

error, a Paper Jam is

indicated.

Paper/Media jam

Carefully remove

detected.

jammed media from

Printer and close the Print

Printer has detected

Engine. The System

that one (or both) of

Status message in

red

the media sensors are

should go away.

blocked (interrupted).

Toolbox "Paperpath" line

should change to:

"Paperpath: Entry: No

Exit: No"

After you clear the jam

you can:

Press the PAPER button

to continue printing.

Press the CANCEL

button to cancel the job,

and then manually clear

the job from the

computer's print queue.

Printer has detected

Verify that the

that the "Clamshell" is

"Clamshell" is closed and

open.

securely latched at both

sides. Make sure that

Sensor cable

Clamshell switch located

unplugged P202.

on the opposite side is

being activated by the

Clamshell Lever.

Use the Scan Sensors

page to make sure that

Clamshell switch is

functioning.

Media is not moving

Check/clean Transport

from the Entry Sensor

Rollers. Check/clean the

to the Exit Sensor

Sensors.

within the specified

Try changing the

time.

orientation setting in the

Possible issue with

software/driver or setting

format or orientation

a different media size.

of job being sent.

Check/clean the Encoder

Dirty Encoder Wheel.

Wheel.

If problem persists

contact technical support.

X = Color.

Ink Tank replacement

will be necessary soon.

One or more Ink

Reorder Ink.

Tanks are low on ink.

12/2013