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guarantee period, the costs to remedy the
fault e.g. repairs, parts, labour and travel will
be covered, provided that the appliance is
accessible for repair without special
expenditure. On these conditions the EU
guidelines (Nr. 99/44/EG) and the respective
local regulations are applicable. Replaced
parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If
considered covered, IKEA service provider or
its authorized service partner through its
own service operations, will then, at its sole
discretion, either repair the defective
product or replace it with the same or a
comparable product.
What is not covered under this
guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electro-chemical
reaction, rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible color differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found
during a technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-
domestic environment i.e. professional
use.
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs during
this delivery will be covered by this
guarantee.
• Cost for carrying out the initial installation
of the IKEA appliance. However, if an IKEA
service provider or its authorized service
partner repairs or replaces the appliance
under the terms of this guarantee, the
service provider or its authorized service
partner will re-install the repaired
appliance or install the replacement, if
necessary.
This restriction do not apply to fault-free
work carried out by a qualified specialist
using our original parts in order to adapt the
appliance to the technical safety
specifications of another EU country.
How country law applies
The IKEA guarantee gives you specific legal
rights, which covers or exceed local
demands. However these conditions do not
limit in any way consumer rights described
in the local legislation.
Area of validity
For appliances which are purchased in one
EU country and taken to another EU country,
the services will be provided in the
framework of the guarantee conditions
normal in the new country. An obligation to
carry out services in the framework of the
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