Digisol SKYROS SERIES Manuale di installazione rapida - Pagina 11

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FAQ

Following are the solutions to problems that may occur during the

installation and operation of the Digisol IP Camera.

1. Cannot access the IP camera.

 Please make sure the IP camera is correctly powered. (the 'Power' LED

should be on).

 Please confirm the Mobile phone/ Tablet is connected to internet &

internet connectivity should be stable to view the IP camera.

 Please make sure the Wi-Fi details entered in app are appropriate.

 In case, the IP camera is not accessible, reset it to factory default value

by pressing 'reset' button/ hole on an IP camera.

 If you're trying to connect to IP camera from Internet, please make sure

the port that IP camera uses is not blocked by firewall or other software

/ hardware.

 Contact DIGISOL helpdesk, if above solutions do not work.

2. Image refreshes very slowly.

 Try a lower resolution.

 If you're connecting this camera from Internet, it could be caused by a

slow Internet connection, and it's not a problem caused by camera.

However, when the network connection is slow, you should use lower

frame rate / resolution.

 Contact DIGISOL helpdesk, if above solutions do not work.

This product comes with Two Year warranty. For further details

about warranty policy and Product Registration, please visit

support section of