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Activ-Pro3 Troubleshooting Guide

Most issues will resolve by re-setting the base

See re-set instructions on the user guide .

Note:

Please make sure there is nothing under the base before setting to its lowest level (24 .5") .

If the cable is obstructed it will not reset properly .

Please ensure that all connections are tight and in tact before further troubleshooting .

Issue

ASR/RST Error Code

No power/LED on control box is off

E07/E08/E09 Error Code

(legs not moving uniformly)

H01 Error Code (Controller Overheat) Disconnect the power for 1 minute and then reconnect the handset .

Handset Display Error (eg, "88 .8")

LOC Error Code

For questions or support, please contact AMQ Customer Care at

Activ-Pro User / Troubleshooting Guide | 11

Solution

Reset the base .

The control box may be damaged – contact us for replacement .

1 . Reset the base .

2 . If the issue persists, swap the connecting cables .

3 . If the issue persists, contact us for a replacement .

The handset may be damaged – contact us for replacement .

Press and hold the M button until the height numbers

are shown on the display .

cc@amqsolutions .com

or (877) 801-0370 .

amqsolutions.com