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Problem
It is too cold inside
the freezer.
The appliance does
not work at all. Nei-
ther cooling nor
lighting works.
9.1 Customer Service
If your appliance is still not working prop-
erly after making the above checks, con-
tact the nearest service centre.
To obtain fast service, it is essential that
when you apply for it you specify the
Possible cause
Large quantities of food to
be frozen were put in at
the same time.
Food placed in the appli-
ance was too warm.
Products to be frozen are
placed too closely to each
other.
The lid has been opened
often.
The lid has been opened
for a long time.
The temperature is not set
correctly.
Plug is not connected to
the mains socket properly.
Power does not reach the
appliance.
The appliance is not
switched on.
There is no voltage in the
mains socket (try to con-
nect another appliance in-
to it).
model and serial number of your appli-
ance which can be found either on the
guarantee certificate or on the rating plate
located on the external right side of the
appliance.
Solution
Wait some hours and then
check the temperature
again. Next time insert
smaller quantities of food to
be frozen at any one time.
Allow food to cool to room
temperature before storing.
Place the products in a way
so that cold air could circu-
late among them.
Try to not open the lid of-
ten.
Do not leave the lid open
longer than necessary.
Set a warmer temperature.
Connect the mains plug
properly.
Try connecting another
electrical device to the
power outlet.
Switch on the appliance.
Call an electrician.