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We recommend Event Logging only be active for troubleshooting purposes as

performance will be affected and that when in this mode of operation, all flags be

enabled.

To enable the advanced event logging features of the ATTO U320 Dual Channel

SCSI Host Adapter in a MAC environment, please do the following:

Open a Terminal window.

At the prompt, enter the following command:

sudo nvram atto-args-u320="0xffffffff" (note: there are eight f's)

If you are not the root user, you will be prompted

for an administrator password.

Reboot the system for the changes to take effect.

Advanced event logging is now enabled. To retrieve the log to provide to support

personnel please save the terminal output or use standard redirection when

starting ATTOExpressPCI4Log to save the output to a file.

D.) Escalating issues to Tech Support.

When an error is encountered, please insure you have an answer to each of the following

questions when reporting it as an issue:

QUESTION

1. Computer Model:

2. Operating System:

3. OS Patch Level:

4. PCI or PCIe slot # and type:

5. ATTO driver version:

6. ATTO firmware revision:

7. List all of the devices attached to the ATTO HBA. Include the manufacturer and

model number for each device:

8. Did it ever work? Is this a new error that just started happening, or is this an

error that has been around since the first use.

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ATTO Technology Inc. jokonczak

ANSWERED

April 24, 2007