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t r o U B l e S H o o t i n G
error
WHAt doeS it
MeAn
Air Pressure Sensor:
The Control Unit
has detected a
problem calibrating
the pneumatic
compression circuit
on start-up.
Self-test error –
Air Pump: The
Control Unit has
detected an electronic
problem in the air
circuit on start-up.
liquid Pressure
Sensor: The Control
Unit has detected a
problem calibrating
the liquid circuit on
start-up.
dry Pump: The
Control Unit has
detected a dry pump.
In order to prevent
possible damage to
the fluid pump, the
unit will stop therapy.
no Wrap Attached:
The Control Unit
does not detect the
presence of a Wrap.
over Pressure:
Indicates that the
Control Unit has
exceeded the target
pressure.
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WHAt CAn i do?
This is most likely to occur if you have restarted
the System with an inflated Wrap attached.
Detach the Wrap and try again.
• Disconnect the Wrap from the Control Unit.
• Turn the Control Unit off and on again without
a Wrap connected.
Turn the Control Unit off and then power it
back on again.
• Make sure there is water in the ice box.
• Verify that the ice box filter is not clogged.
• Make sure there are no kinks in the Wrap or
Connector Hose.
• Turn the Control Unit off and on again.
• Disconnect and reconnect the hose from the
Control Unit and the Wrap.
• Prime the Wrap using the following steps:
- Select "No Pressure."
- Attach the largest Wrap available.
- Lay the Wrap open (not on the body).
- Run the System for minute.
• Prime the System using the following steps:
- Disconnect the hose from the Control Unit.
- Now, look at the Wrap connection location
on the Control Unit. On the bottom valve,
push the white prong in so that it is even
with the metal connector.
- Make sure you are not fully covering the
opening in the prong.
- Push start, and water should squirt out of
the valve.
- Restart the System.
• If there is no Wrap attached – attach one.
• Disconnect and reconnect the connections
between the Connector Hose and the Control
Unit as well as the Connector Hose and the
Wrap. Make sure you hear an audible "click"
when making the connections.
• Turn the Control Unit off and back on.
• Apply the same Wrap more tightly.
• Apply a different Wrap.
t r o U B l e S H o o t i n G
error
WHAt doeS it MeAn
Under Pressure: The Control
Unit can't reach its target
maximum compression. This
often indicates that there
is a leak in the pneumatic
compression circuit, either in the
Connector Hose, Wrap or Control
Unit. Or it may occur because
the hook and loop fastener on
your Wrap has worn out.
Deflation Error: The Control Unit
has detected that the Wrap has
not properly deflated.
Pump Performance error : The
Control Unit has determined that
the fluid pump may be working
too hard. This could be caused by
ice or debris in the fluid circuit.
In order to prevent possible
damage to the fluid pump, the
unit will stop therapy.
Water level too low: The
water level in the Control Unit is
too low.
High liquid Pressure: The
Control unit has detected
excessive pressure in the fluid
circuit.
Self-test error – Fluid Circuit:
The Control Unit has detected
an electronic problem in the fluid
circuit on start-up.
Control Unit will not turn on:
note: If any problem persists call Game Ready Customer Service at .888.426.3732.
WHAt CAn i do?
• Make sure the Wrap is tightly
applied.
• Try using a different Wrap and
Hose to isolate the problem.
• Turn the Control Unit off.
• If there is air left in the Wrap,
disconnect the Wrap from the
Connector Hose and manually
deflate the Wrap.
• Reconnect the Hose to the Wrap
and reapply the Wrap to the body.
• Turn the Control Unit on and press
play/pause.
• Turn the Control Unit off and back
on again.
• Check to see if the filter is clogged.
• If that does not solve the problem
turn the Control Unit off for
20 minutes (to let the pump cool
down) before turning it on again to
try again.
• Add water to the Control Unit ice
box.
• This indicates a problem with
the temperature control system.
There is no troubleshooting for this
error. Please verify the error and
call Game Ready Customer Service
at .888.426.3732.
• Disconnect the Wrap from the
Control Unit.
• Turn the Control Unit off and on
again without a Wrap connected.
• Check to make sure the AC Adapter
is securely plugged into a working
electrical outlet.
• Press the power button again. If the
orange LED on the control panel
is illuminated, but the Control Unit
will not turn on, call .888.426.3732.
If no orange or green light is
illuminated, check that the electrical
outlet has power.
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