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1. What to Do if

ENGLISH

IKEA GUARANTEE

How long is the IKEA guarantee valid?

This guarantee is valid for five (5) years from the

original date of purchase of your appliance at

IKEA, unless the appliance is named LAGAN in

which case two (2) years of guarantee apply. The

original sales receipt, is required as proof of

purchase. If service work is carried out under

guarantee, this will not extend the guarantee

period for the appliance.

Which appliances are not covered by the IKEA

five (5) years guarantee?

The range of appliances named LAGAN and all

appliances purchased in IKEA before 1st of August

2007.

Who will execute the service?

IKEA service provider will provide the service

through its own service operations or authorized

service partner network.

What does this guarantee cover?

The guarantee covers faults of the appliance, which

have been caused by faulty construction or material

faults from the date of purchase from IKEA. This

guarantee applies to domestic use only. The

exceptions are specified under the headline "What

is not covered under this guarantee?" Within the

guarantee period, the costs to remedy the fault e.g.

repairs, parts, labour and travel will be covered,

provided that the appliance is accessible for repair

without special expenditure. On these conditions

the EU guidelines (Nr. 99/44/EG) and the

respective local regulations are applicable.

Replaced parts become the property of IKEA.

What will IKEA do to correct the problem?

IKEA appointed service provider will examine the

product and decide, at its sole discretion, if it is

covered under this guarantee. If considered

covered, IKEA Service Provider or its authorized

service partner through its own service operations,

will then, at its sole discretion, either repair the

defective product or replace it with the same or a

comparable product.

What is not covered under this guarantee?

• Normal wear and tear.

• Deliberate or negligent damage, damage caused

by failure to observe operating instructions,

incorrect installation or by connection to the

wrong voltage, damage caused by chemical or

electrochemical reaction, rust, corrosion or water

damage including but not limited to damage

caused by excessive lime in the water supply,

damage caused by abnormal environmental

conditions.

• Consumable parts including batteries and lamps.

• Non-functional and decorative parts which do not

affect normal use of the appliance, including any

scratches and possible color differences.

• Accidental damage caused by foreign objects or

substances and cleaning or unblocking of filters,

drainage systems or soap drawers.

• Damage to the following parts: ceramic glass,

accessories, crockery and cutlery baskets, feed

and drainage pipes, seals, lamps and lamp

covers, screens, knobs, casings and parts of

casings. Unless such damages can be proved to

have been caused by production faults.

• Cases where no fault could be found during a

technician's visit.

• Repairs not carried out by our appointed service

providers and/or an authorized service

contractual partner or where non-original parts

have been used.

• Repairs caused by installation which is faulty or

not according to specification.

• The use of the appliance in a non-domestic

environment i.e. professional use.

• Transportation damages. If a customer transports

the product to his home or another address, IKEA

is not liable for any damage that may occur

during transport. However, if IKEA delivers the

product to the customer's delivery address, then

damage to the product that occurs during this

delivery will be covered by IKEA.

• Cost for carrying out the initial installation of the

IKEA appliance.

However, if an IKEA appointed Service Provider

or its authorized service partner repairs or

replaces the appliance under the terms of this

guarantee, the appointed Service Provider or its

authorized service partner will reinstall the

repaired appliance or install the replacement, if

necessary. This does not apply within Ireland,

customer should contact the local IKEA dedicated

after sales line or the appointed Service Provider

for further information.

These restrictions do not apply to fault-free work

carried out by a qualified specialist using our

original parts in order to adapt the appliance to the

technical safety specifications of another EU country.