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ENGLISH
IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years
from the original date of purchase of your
appliance at IKEA. The original sales receipt,
is required as proof of purchase. If service
work is carried out under guarantee, this
will not extend the guarantee period for the
appliance.
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or
authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the
appliance, which have been caused by faulty
construction or material faults from the
date of purchase from IKEA. This guarantee
applies to domestic use only. The exceptions
are specified under the headline "What is
not covered under this guarantee?" Within
the guarantee period, the costs to remedy
the fault e.g. repairs, parts, labour and
travel will be covered, provided that the
appliance is accessible for repair without
special expenditure. On these conditions the
respective local regulations are applicable.
Replaced parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If
considered covered, IKEA Service Provider
or its authorized service partner through its
own service operations, will then, at its sole
discretion, either repair the defective product
or replace it with the same or a comparable
product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electrochemical
reaction, rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found
during a technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs during
this delivery will be covered by IKEA.
• Cost for carrying out the initial installation
of the IKEA appliance.
• However, if an IKEA appointed Service
Provider or its authorized service partner
repairs or replaces the appliance under
the terms of this guarantee, the appointed
Service Provider or its authorized service
partner will reinstall the repaired appliance
or install the replacement, if necessary.
• All plumping and electrical installation,
are not the responsibility of IKEA, and
customer must complete these work
before the execution work.
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