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■ Failure to Connect to a Server
Using Its Host Name or FQDN
If the scanner cannot connect to a server by specifying
its host name or FQDN, or if a server does not respond
to a ping test by specifying its host name or FQDN, try
the following:
Same as in "Failure to Connect to a
Server Using Its IP Address" (page 18).
■ Action
Check if a network connection is possible by trying the
same solution for "Failure to Connect to a Server Using
Its IP Address" (page 18).
The scanner's DNS server or WINS
server settings are invalid.
■ Action
Check that the DNS and WINS server settings are
correct.
The DNS or WINS server does not
operate normally. Or an error occurred
on the network path to the DNS or WINS
server.
■ Action
Ping the DNS or WINS server to check that they are
functioning normally.
If the DNS or WINS server is not functioning, request the
network administrator to check its status.
■ Failure to Access the Scanner
Using a Web Browser, Admin Tool,
or Central Admin Server
If access is not possible when attempting to connect to
the scanner using a Web browser, the Admin Tool, or the
Central Admin Server, or when attempting to connect to
the Central Admin Server from the Central Admin
Console, try the following:
Same as in "Failure to Connect to a
Server Using Its IP Address" (page 18).
■ Action
Check if a network connection is possible by trying the
same solution for "Failure to Connect to a Server Using
Its IP Address" (page 18).
The DNS or WINS server does not
operate normally. Or the scanner name
is not registered in the DNS or WINS
server.
■ Action
Specify the IP address and check the connection.
If it is possible to connect the scanner using the Admin
Tool with a specified IP address, specify the scanner's
IP address in the DNS or WINS server.
Check the DNS or WINS server settings on the Web
browser and Admin Tool.
A misconfigured firewall between the
scanner and the computer installed with
the Web browser or Admin Tool
(connected via LAN) is denying access
with the HTTP/HTTPS protocol.
■ Action
If there is a firewall between the scanner and the
computer installed with the Web browser or Admin Tool,
check that it is not set to deny access to the network.
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