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TROUBLESHOOTING
The washing machine may sometimes not work properly for certain reasons. Before calling the After-Sales Service, it is recommended to check to see if
the problem can be easily resolved using the following list.
Anomalies:
The washing machine does not turn on
and/ or programme does not start
The wash cycle does not start.
Appliance stops during the
programme, and the "Start/Pause"
light blinks
Appliance vibrates
Final spin results are poor. The laundry
is still very wet. "Spin" indicator blinks,
or the spin speed indicator blinks after
the end of the programme - depending
on the model
"Service"
indicator lights up
"Clean filter"
indicator lights up
"Water tap closed"
indicator lights up
All lamps of the
Washing phase indicator lights up
Possible causes / Solution:
•
The plug is not inserted into the electrical outlet, or not enough to make contact.
•
There has been a power failure.
•
Lid is not properly closed.
•
The "START/PAUSE" button has not been pressed.
•
The water tap is not open.
•
A "Start delay" has been set.
•
Programme has been changed - reselect desired programme and press "START/PAUSE"
•
The washing machine is not level.
•
The transport bracket has not been removed; before using the washing machine, the transport
bracket must be removed.
•
Unbalance of the laundry load during spinning prevented the spin phase to avoid damages on
the washing machine. This is why the laundry is still very wet. Reason for unbalance can be:
small laundry loads (consisting of only few quite big or absorbent items, e.g. towels), or big/
heavy laundry items.
•
If possible avoid small laundry loads.
•
"Spin speed" button has been set to a low spin speed.
•
Shut off the machine, disconnect the plug from the outlet, and wait about 1 minute before
turning it back on.
•
If the problem persists, call the After-sales service.
•
Waste water is not pumped out.
•
Clean the water filter.
•
Appliance has no or insufficient water supply.
•
Drum flaps open.
•
Appliance stops during the programme. The drum flaps have not been closed properly. Push
the "Reset/Drain" button for at least 3 seconds and wait until the "Door closed"
Open lid and close drum flaps, then select and start desired programme again. If fault persists,
contact our After-sales service.
7
EN
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light turns off.