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specified by the manufacturer or parts that have the same characteristics as
the original parts. Unauthorized substitutes may result in fire, electric shock, or
other hazards.
4) Safety check: After repairs or service, ask the service to perform safety checks
to confirm that the unit is in proper working condition.
● Mail-In Service
When shipping the unit, carefully pack and send it prepaid, adequately insured
and preferably in the original carton. Include a letter detailing the complaint and
provide a daytime phone and/or email address where you can be reached. If
repair is needed during the limited warranty period, the purchaser will be required
to furnish a sales receipt/proof of purchase indicating date of purchase, amount
paid and place of purchase. Customer will be charged for the repair of any unit
received without such proof of purchase.
● Warranty
If your product does not work properly because of a defect in materials or
workmanship, AVProConnect (referred to as "the warrantor") will, for the length of
the period indicated as below, （10 Years）which starts with the date of original
purchase ("Limited Warranty period"), at its option either (a) repair your product
with new or refurbished parts, or (b) replace it with a new or a refurbished
product. The decision to repair or replace will be made by the warrantor.
During the "Labor" Limited Warranty period there will be no charge for labor.
During the "Parts" warranty period, there will be no charge for parts. You must
mail-in your product during the warranty period. This Limited Warranty is
extended only to the original purchaser and only covers product purchased as
new. A purchase receipt or other proof of original purchase date is required for
Limited Warranty service.
● Warranty Limits and Exclusions
1) This Limited Warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or cosmetic
damage. The Limited Warranty ALSO DOES NOT COVER damages which
occurred in shipment, or failures which are caused by products not supplied by
the warrantor, or failures which result from accidents, misuse, abuse, neglect,
mishandling, misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line surge,
lightning damage, modification, or service by anyone other than a Factory
Service Center or other Authorized Service, or damage that is attributable to
acts of God.
pg. 13
AVProConnect ~ 3518 N Casco Ave. Sioux Falls, SD 57104 ~ 1.877.886.5112 ~ +1.605.274.6055 ~ [email protected]