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1. Physical Interfaces

Technical Support

This appendix contains these major sections:

•

The iSupport Website

•

Contacting the Technical Assistance Center on page 34

•

Locating Serial Numbers on page 34

•

Requesting a Hardware Replacement on page 35

The iSupport Website

The iSupport website provides a range of documents and tools to assist you with effectively using Dell

Force10 equipment and mitigating the impact of network outages. Through iSupport you can obtain

technical information regarding Dell Force10 products, access to software upgrades and patches, and

open and manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides

integrated, secure access to these services.

Accessing iSupport Services

The URL for iSupport is

The iSupport website is organized primarily into the following five tabs:

• Home: Summary of open cases, RMA management, and field notices (as shown below)

• Service Request: Case management

• Software Center: Software downloads, bug fixes, and bug tracking tool

• Documents: User documentation, FAQs, field notices, technical tips, and white papers

• Support Programs: Information on the complete suite of Dell Force10 support and professional

support services.

To access some iSupport services you must have a userid and password. If you do not have one, you can

request one at the website:

On the Dell Force10 iSupport page, click the Account Request link.

Fill out the User Account Request form, and click Send. You will receive your userid and password

by E-Mail.

To access iSupport services, click the LOGIN link, and enter your userid and password.

http://www.force10networks.com/support/.

Technical Support