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Software Technical Support
Software technical support for your HP software,
HP preinstalled third-party software, and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for
three years from date of purchase. See "Contacting HP" for
online resources and telephone support. Any exceptions to
this will be specified in your End-User License
Agreement (EULA).
Software technical support includes assistance with:
•
Installation, reinstallation questions and software update
information.
•
Setting up and configuring software.
•
Troubleshooting to determine system or software usage
problems.
•
Basic steps of using non-HP software; advanced feature
support for HP software.
Software technical support does NOT include
assistance with:
•
Non-HP software that doesn't ship with computing
product.
•
Installing HP software on non-HP computing products.
•
System optimization and customization.
•
Non-PC-based network configuration.
•
Advanced feature usage on non-HP software.
8
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the World Wide
Web at: http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
•
Product serial number, model name, and model number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions
How to Check Warranty
and Support Entitlement
Please check http://www.hp.com/support for
warranty, service and support and product information
updates.