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TROUBLESHOOTING
If a problem or question arises, try to solve the situation using the following information before contacting your
authorised SHARP dealer.
The image cannot be scanned.
Cause: The original is loaded upside down.
Solution:If you are using the document glass, the original must be placed face down. If you are using the reversing
automatic document feeder, the original must be inserted face up.
A moiré (stripe pattern) appears on the scanned image.
Cause: A slight amount of
Solution:The screen that appears when the [EXPOSURE] key is touched includes a [MOIRÉ REDUCTION]
checkbox. Selecting this checkbox can reduce the occurrence of moiré.
document glass, also try shifting the position and/or angle of the original on the document glass.
The scanned image is fuzzy or has smudges.
Cause: The document glass or the underside of the document cover is dirty.
Solution:To clean the document glass and the underside of the document cover, see page 7-3 of the "Operation
manual (for general information and copier operation)".
The scanned image is clipped.
Cause: The set original scanning size is smaller than the actual original size.
Solution:Set the actual original size.
If you have intentionally set a smaller size than the actual original size, place the original taking into
account the guides for the set original size. For example, when scanning an A4 (8-1/2" x 11") original
using a B5 (5-1/2" x 8-1/2") setting, align the original using the scale at the left edge to fit the area you
wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.
The scanned image is upside down or on its side.
Cause: The original was not placed in the correct orientation.
Solution:Place the original in the correct orientation. (Refer to page 4-7 of Operation manual (for general
information and copier operation).)
You wish to rotate the scanned image 90°.
Cause: The orientation of the placed document cannot be changed.
Solution:Use the "ROTATE THE IMAGE 90 DEGREES" checkbox.
The scanned image range is on the opposite side of the selected image range.
Cause: The original was placed with the left and right sides reversed.
Solution:Place the original in the correct orientation. (Refer to page 4-6 of Operation manual (for general
information and copier operation).)
The received image data cannot be opened.
Cause: The viewer program used by the recipient does not support the format of the received image data.
Solution:Try selecting a different file type (TIFF, JPEG, or PDF) and/or a different compression format (NONE,
MEDIUM (G3), or HIGH (G4)) when sending the image data. (Refer to
Otherwise, open to use Sharpdesk or a viewer program that supports the above combinations of file types
and compression formats.
sometimes appears when printed matter is scanned.
moiré
(page
20)
TABLE OF CONTENTS
(page
21) If you are using the
(page
20)
page
23.)
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