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Cisco headset 700 Series Troubleshooting

Procedure

Step 1

On your mobile device, open Cisco Headsets.

Step 2

Select Settings > Device Info.

Submit Logs Through the Cisco Headsets App

Headset logs provide Cisco engineers with valuable diagnostic information that help us improve the Cisco

Headset 730.

Procedure

Step 1

Open the Cisco Headsets mobile app.

Step 2

Select Support and tap Send Logs.

The Cisco Headsets app opens your preferred email app with a new message that contains a prefilled subject

line and log files attached.

Step 3

Describe your problem in the email, add any other relevant attachments, and tap Send.

If you have additional questions about troubleshooting your headset, you can open a support case with the

Cisco Technical Support Center (TAC) online.

Procedure

Step 1

Go to

tsd-products-support-series-home.html.

Step 2

Click on Open a TAC Case Online and follow the instructions.

Step 3

You can also open a case by sending an email to [email protected].

You can find your Cisco Headset 730 serial number in the following places.

• On the outside of the box your headset shipped in.

• On the interior of the left headband.

• In the Cisco Headsets mobile app.

https://www.cisco.com/c/en/us/support/collaboration-endpoints/headset-700-series/

Submit Logs Through the Cisco Headsets App

Cisco Headset 700 Series Administration Guide