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Troubleshooting

My Headset is On But Has No Sound

Try these steps if you can't hear any sound in your headset.

• Check the volume level on your headset.

• Ensure that the audio output on your device is set to Cisco Headset 730.

• Turn off music or hold a call on other active sources.

• Reboot your headset.

• If you are listening to music:

• Make sure your headset is within 30 feet (9 meters) of your intended device.

Try these steps if the microphone on your Cisco Headset 730 doesn't pick up your voice:

• Make sure that your headset faces forward on your head. If you wear your headset backwards, the

• Disconnect other Bluetooth devices from your headset.

• Try to make a call on a different device.

• Connect to your device with the USB-C or 3.5 mm cable.

• Make sure the microphone isn't muted.

• On your device:

REVIEW DRAFT - CISCO CONFIDENTIAL

See:

Change Your Bluetooth Source, on page

See

Turn Your Headset On and Off, on page

• Press Play on your device to make sure audio is playing.

• Play audio from content stored directly on your device.

microphones won't work properly.

See,

Use the USB Cable, on page 6

• Turn Bluetooth off, then on again.

and

Use the 3.5mm Audio Cable, on page 7

Cisco Headset 730 User Guide

My Headset is On But Has No Sound