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Chapter 40

Cisco IP Phones

Methods for Adding Phones

You can mix application and call-processing softkeys in any softkey template. A

static softkey template associates with a device in the database. When a device

registers with Cisco CallManager, the static softkey template gets read from the

database into call processing and then gets passed to the device to be used

throughout the session (until the device is no longer registered or is reset). When

a device resets, it may get a different softkey template or softkey layout because

of updates that the administrator makes.

Softkeys support a field called application ID. An application, such as Cisco

IPMA, activates/deactivates application softkeys by sending a request to the

device through the Cisco CTIManager and call processing with a specific

application ID.

When a user logs into the Cisco IPMA service and chooses an assistant for the

service, the application sends a request to the device, through Cisco CTIManager

and call processing, to activate all its softkeys with its application ID.

At any time, several softkey sets may display on a Cisco IP Phone (one set of

softkeys for each call).

The softkey template that is associated with a device (such as a Cisco IP Phone)

in the database designates the one that is used when the device registers with call

processing. Perform the association of softkey templates and devices by using

Softkey Template configuration in Cisco CallManager Administration. See

"Softkey Template Configuration"

in the Cisco CallManager Administration

Guide.

Methods for Adding Phones

You can automatically add phones to the Cisco CallManager database by using

auto-registration, manually by using the phone configuration windows, or in

groups with the Bulk Administration Tool (BAT).

By enabling auto-registration before you begin installing phones, you can

automatically add a Cisco IP Phone to the Cisco CallManager database when you

connect the phone to your IP telephony network. For information on enabling

auto-registration, refer to

"Enabling Auto-Registration"

in the

Cisco CallManager Administration Guide. During auto-registration,

Cisco CallManager assigns the next available sequential directory number to the

phone. In many cases, you might not want to use auto-registration; for example,

Cisco CallManager System Guide

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