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Fault

Home Connect is not

working properly.

The hood control is

not working properly.

Animations on the

displays

23.3 Normal noises from your appliance

An induction hob may sometimes cause noises or vi-

brations, such as buzzing, crackling, hissing noises, fan

noises or rhythmic noises.

24 Disposal

24.1 Disposing of old appliance

Valuable raw materials can be reused by recycling.

Unplug the appliance from the mains.

Cut through the power cord.

Dispose of the appliance in an environmentally

friendly manner.

Information about current disposal methods are

available from your specialist dealer or local author-

ity.

25 Customer Service

Function-relevant genuine spare parts according to the

corresponding Ecodesign Order can be obtained from

Customer Service for a period of at least 10 years from

the date on which your appliance was placed on the

market within the European Economic Area.

Note: Under the terms of the manufacturer's warranty

the use of Customer Service is free of charge.

Detailed information on the warranty period and terms

of warranty in your country is available from our after-

sales service, your retailer or on our website.

If you contact Customer Service, you will require the

product number (E-Nr.), the production number (FD)

and the consecutive numbering (Z-Nr.) of your appli-

ance.

The contact details for Customer Service can be found

in the enclosed Customer Service directory or on our

website.

Cause and troubleshooting

Demo mode is activated.

Switch off demo mode in the basic settings.

▶

Different causes are possible.

Go to www.home-connect.com.

▶

The hood control functions do not switch on.

Resetting and re-pairing the settings of the Wi-Fi home network

▶

In certain circumstances, the hob can perform self-maintenance tasks, e.g. a firmware up-

date, optimisation or troubleshooting.

Wait until the process is complete and only then switch the hob on.

▶

This appliance is labelled in accord-

ance with European Directive

2012/19/EU concerning used elec-

trical and electronic appliances

(waste electrical and electronic equip-

ment - WEEE).

The guideline determines the frame-

work for the return and recycling of

used appliances as applicable

throughout the EU.

25.1 Product number (E-Nr.), production

number (FD) and consecutive numbering (Z-

Nr.)

You can find the product number (E-Nr.), the produc-

tion number (FD) and the consecutive numbering (Z-

Nr.) on the appliance's rating plate.

The rating plate can be found:

¡ on the appliance certificate.

¡ on the lower section of the hob.

The product number (E no.) can also be found on the

glass ceramic. You can also display the customer ser-

vice index (KI) and the production number (FD) in the

basic settings. → Page 13

Make a note of your appliance's details and the Cus-

tomer Service telephone number to find them again

quickly.

Disposal en