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Notes

appears on the display, press and hold the

■

button for the relevant cooking zone in order to read

the fault code.

If the fault code is not listed in the table, disconnect

■

the hob from the mains power supply and wait

30 seconds before reconnecting it. If this code is

displayed again, contact the technical after-sales

service and specify which fault code has appeared.

If a fault occurs, the appliance will not switch to

■

standby mode.

4Customer service

O ur after-sales service is there for you if your appliance

C u s t o m e r s e r v i c e

needs to be repaired. We will always find an

appropriate solution, also in order to avoid after-sales

personnel having to make unnecessary visits.

E number and FD number

Please quote the E number (product number) and the

FD number (production number) of your appliance

when contacting the after-sales service.

The rating plate bearing these numbers can be found:

On the appliance certificate.

■

On the lower section of the hob.

■

The E-number can also be found on the glass surface

of the hob. You can check the customer index (KI) and

FD number by going to the basic settings. Look up

section~ "Basic settings" for this.

Please note that a visit from an after-sales service

engineer is not free of charge in the event of misuse of

the appliance, even during the warranty period.

Please find the contact data of all countries in the

enclosed customer service list.

To book an engineer visit and product advice

0344 892 8999

Calls charged at local or mobile rate.

01450 2655

0.03 € per minute at peak. Off peak 0.0088 €

per minute.

Rely on the professionalism of the manufacturer. You

can therefore be sure that the repair is carried out by

trained service technicians who carry original spare

parts for your appliances.

Customer service