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L
IFETIME
This warranty applies to customers located in the United States, Australia, Canada (except
Quebec), Ireland, New Zealand, U.K., and other English language countries, and countries
for which a translation into the local language is not provided.
®
SuperStack
II Baseline Dual Speed Hub
Hardware
3Com warrants to the end user ("Customer") that this hardware product will be free
from defects in workmanship and materials, under normal use and service, for the
following length of time from the date of purchase from 3Com or its authorized
reseller:
Lifetime, for as long as the original Customer owns the product (not transferable to a
subsequent end user).
3Com's sole obligation under this express warranty shall be, at 3Com's option and
expense, to repair the defective product or part, deliver to Customer an equivalent
product or part to replace the defective item, or if neither of the two foregoing
options is reasonably available, 3Com may, in its sole discretion, refund to Customer
the purchase price paid for the defective product. All products that are replaced will
become the property of 3Com. Replacement products or parts may be new or
reconditioned. 3Com warrants any replaced or repaired product or part for ninety (90)
days from shipment, or the remainder of the initial warranty period, whichever is
longer.
Software
3Com warrants to Customer that each software program licensed from it, except as
noted below, will perform in substantial conformance to its program specifications, for
a period of ninety (90) days from the date of purchase from 3Com or its authorized
reseller. 3Com warrants the media containing software against failure during the war-
ranty period. No updates are provided, unless specifically included in the Included Ser-
vices section. 3Com's sole obligation under this express warranty shall be, at 3Com's
option and expense, to refund the purchase price paid by Customer for any defective
software product, or to replace any defective media with software which substantially
conforms to applicable 3Com published specifications. Customer assumes responsibil-
ity for the selection of the appropriate applications program and associated reference
materials. 3Com makes no warranty or representation that its software products will
meet Customer's requirements or work in combination with any hardware or applica-
tions software products provided by third parties, that the operation of the software
products will be uninterrupted or error free, or that all defects in the software prod-
ucts will be corrected. For any third party products listed in the 3Com software prod-
uct documentation or specifications as being compatible, 3Com will make reasonable
efforts to provide compatibility, except where the non-compatibility is caused by a
"bug" or defect in the third party's product or from use of the software product not
in accordance with 3Com's published specifications or user manual.
THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH (1) THIRD PARTY SOFT-
WARE, OR (2) 3COM SOFTWARE THAT IS LICENSED "AS IS", THE USE OF WHICH IS
GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT. THIS 3COM WAR-
RANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE OR 3COM SOFTWARE
LICENSED "AS IS". FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END
USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE OR THE
ACCOMPANYING DOCUMENTATION RELATING TO SUCH SOFTWARE.
Year 2000 Warranty
In addition to the Hardware Warranty and Software Warranty stated above, 3Com
warrants that each product sold or licensed to Customer on and after January 1, 1998
that is date sensitive will continue performing properly with regard to such date data
on and after January 1, 2000, provided that all other products used by Customer in
connection or combination with the 3Com product, including hardware, software,
and firmware, accurately exchange date data with the 3Com product, with the
exception of those products identified at 3Com's Web site,
http://www.3com.com/products/yr2000.html, as not meeting this standard. If it
appears that any product that is stated to meet this standard does not perform
properly with regard to such date data on and after January 1, 2000, and Customer
notifies 3Com within ninety (90) days after purchase of the product from 3Com or its
authorized reseller, 3Com shall, at its option and expense, provide a software update
which would effect the proper performance of such product, repair such product,
deliver to Customer an equivalent product to replace such product, or if none of the
foregoing is feasible, refund to Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty
for ninety (90) days after purchase.
Obtaining Warranty Service
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com
Service Center within the applicable warranty period to obtain warranty service
authorization. Dated proof of purchase from 3Com or its authorized reseller may be
required. Products returned to 3Com's Corporate Service Center must be
pre-authorized by 3Com with a User Service Order (USO) number (or a Return
Material Authorization (RMA) number or a Service Repair Order (SRO) number,
whichever was issued) marked on the outside of the package, and sent prepaid and
packaged appropriately for safe shipment, and it is recommended that they be insured
or sent by a method that provides for tracking of the package. Responsibility for loss
or damage does not transfer to 3Com until the returned item is received by 3Com.
The repaired or replaced item will be shipped to Customer, at 3Com's expense, not
later than thirty (30) days after 3Com receives the defective product, and 3Com will
retain risk of loss or damage until the item is delivered to Customer.
3Com shall not be responsible for any software, firmware, information, or memory
data of Customer contained in, stored on, or integrated with any products returned to
3Com for repair, whether under warranty or not.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or
exhibits a defect in materials or workmanship within the first forty-eight (48) hours of
installation but no later than thirty (30) days after the date of purchase, and this is verified
by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a replacement shall
be provided prior to 3Com receiving the defective product, but only if Customer provides
a purchase order number, credit card number, or other method of payment acceptable to
3Com, to be used if 3Com needs to charge Customer for the replacement, as explained
below. The replacement product will normally be shipped not later than three (3) business
days after 3Com's verification of the DOA product, but may be delayed due to export or
import procedures. The shipment of a replacement product prior to 3Com receiving the
L
W
IMITED
ARRANTY
defective product is subject to local legal requirements and may not be available in all
locations. When such a replacement is provided and Customer fails to return the original
product to 3Com within fifteen (15) days after shipment of the replacement, 3Com will
charge Customer for the replacement product, at list price.
Shipment of a Replacement Prior to 3Com Receiving the Defective Product is
provided for five (5) years, after which time it may be available for a specified fee, but
in either case only if Customer provides a purchase order number, credit card number,
or other method of payment acceptable to 3Com, to be used if 3Com needs to
charge Customer for the replacement, as explained below. 3Com will make
commercially reasonable efforts to ship the replacement product not later than five (5)
business days after receiving the request for a replacement, but may be delayed due
to product availability or export or import procedures. The shipment of a replacement
product prior to 3Com receiving the defective product is subject to local legal
requirements and may not be available in all locations. When such a replacement is
provided and Customer fails to return the original product to 3Com within fifteen (15)
days after shipment of the replacement, 3Com will charge Customer for the
replacement, at list price. This replacement prior to 3Com receiving the defective
product is different from the fee-based Advance Hardware Replacement Service,
which is available as a contracted service offering.
Included Services
3Com's Electronic Support Services, available at no charge, include 3Com
Knowledgebase, information on known bugs, documentation, release notes, and
publicly available software and firmware upgrades. 3Com reserves the right to modify
or cancel this offering at any time, without advance notice.
Telephone Technical Support, with coverage for basic troubleshooting only, will be
provided at no additional charge for ninety (90) days from the date of purchase, on a
commercially reasonable efforts basis. Telephone support is provided by 3Com only if
Customer purchased this product directly from 3Com, or if Customer's reseller is
unable to provide telephone support. To qualify for this telephone technical support,
Customer must register on the 3Com Web site at http://support.3Com.com/index.htm,
and state the date of purchase, product number, and serial number. 3Com's response
to a request for telephone technical support will be in the form of a return call from a
3Com representative by close of business the following business day, defined as 9
a.m. to 5 p.m., local time, Monday through Friday, excluding local holidays. Please
refer to the Technical Support appendix in the User Guide for telephone numbers.
Software Updates, All software and firmware upgrades and the latest code for this
product downloaded through the 3Com Software Library.
Warranties Exclusive
I F A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE
REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. TO THE FULL EXTENT
ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND
ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING
WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION,
AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEITHER
ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS
PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE
PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD
PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED
ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE
BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING,
POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.
Limitation of Liability
TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND
ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS,
LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR
IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,
PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR
ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT 3COM'S OPTION. THIS DISCLAIMER OF LIABILITY FOR
DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied
warranties or the limitation of incidental or consequential damages for certain
products supplied to consumers, or the limitation of liability for personal injury, so the
above limitations and exclusions may be limited in their application to you. When the
implied warranties are not allowed to be excluded in their entirety, they will be limited
to the duration of the applicable written warranty. This warranty gives you specific
legal rights which may vary depending on local law.
Governing Law
This Limited Warranty shall be governed by the laws of the State of California, U.S.A.,
and by the laws of the United States, excluding their conflicts of laws principles. The
United Nations Convention on Contracts for the International Sale of Goods is hereby
excluded in its entirety from application to this Limited Warranty.
3Com Corporation
5400 Bayfront Plaza
P.O. Box 58145
Santa Clara, CA 95052-8145
(408) 326-5000
May, 2000
3Com reserves the right to modify or cancel this offering at any time, without
advance notice. This offering is not available where prohibited or restricted by law.
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