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Calling Features

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call

If you want to choose a priority (precedence) level for an outgoing call, contact your system administrator

for a list of corresponding precedence numbers for calls.

If you want to make a priority call, enter the MLPP access number provided by your system administrator,

followed by the phone number.

If you hear a special ring (faster than usual) or special call waiting tone, you are receiving a priority call.

If you want to accept a higher priority call, answer the call as usual. If necessary, end an active call first.

If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must

preempt the current call. Hang up immediately to allow the higher priority call to ring through.

When you make or receive an MLPP-enabled call, you hear special ringtones and call waiting tones that differ

from the standard tones.

If you enter an invalid MLPP access number, a verbal announcement alerts you to the error.

An MLPP-enabled call retains its priority and preemptive status when you:

• Put the call on hold

• Transfer the call

• Add the call to a three-way conference

• Answer the call using PickUp

Mute

This procedure applies to the Cisco Unified IP Phone 6911 only.

Mute allows you to block audio input for your handset and speakerphone, so that you can hear other parties

on the call but they cannot hear you.

This procedure applies to the Cisco Unified IP Phone 6911 only.

Procedure

Step 1

Press Mute

Step 2

Press Mute again to turn Mute off.

that is sent to your phone.

to turn Mute on.

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)