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Overview

After installation, ColorGATE

Productionserver does not

start.

An error occurred while

uninstalling ColorGATE

Productionserver.

When a job that was aborted

or finished abnormally due to

an error is deleted, printing

cannot be restarted.

Sometimes a preview is not

generated for PNG files.

File names that contain

Japanese characters

sometimes become garbled.

It is uncertain whether Nozzle

Check or Nozzle Recovery

Check is being executed.

Details

In Windows 8.1, an error

occurred while installing

ColorGATE Productionserver,

and it does not start after

installation.

In Windows 10, the error

"CGDeviceTools.dll was not

found" occurred while

uninstalling ColorGATE

Productionserver.

When a job that has finished

abnormally and remains in the

print queue is deleted with

[Delete Print Data], it does not

restart even when printing is

restarted with [Continue].

This issue occurs only in a

Japanese OS with files that

include Japanese characters.

The file name becomes garbled

with long file names and file

names that contain Japanese (2-

byte characters) or special

characters.

When Nozzle Check or Nozzle

Recovery Check is executed, no

completion message is displayed

on the ColorGATE

Productionserver printer

information screen.

Restrictions on ColorGATE Productionserver

Solution

Use an OS other than Windows

8.1.

Uninstallation ran successfully.

For a job that has finished

abnormally and remains in the

print queue, before you delete it

with [Delete Print Data], move

the job to the job archive, and

then restart printing.

This issue affects only the

preview display, and it does not

affect the print output.

Use only single-byte characters

in file names.

Although no completion

message is displayed, printing is

executed.