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Check Your Headset Firmware on Cisco Jabber

Procedure

Step 1

Connect your headset via the USB cable to a computer running Cisco Jabber.

Step 2

Follow the on-screen instructions.

Check Your Headset Firmware on Cisco Jabber

You can check your Cisco headset firmware on Cisco Jabber version 12.8 or later.

Procedure

Step 1

In Cisco Jabber, click the gear icon

Step 2

Under the Speaker slider, click Advanced Settings.

Your headset model, serial number, and current firmware version displays at the top of the window.

Users can update their headsets through the Cisco Headsets mobile app. A notification appears at the top of

the screen when a new firmware load is available. New firmware versions automatically appear on the app

and take about 7–10 minutes to complete.

Procedure

Step 1

On your mobile phone, open the Cisco Headsets app.

Step 2

Tap the blue notification at the top of the screen.

Step 3

Follow the on-screen instructions.

You can check your current firmware load in the Cisco Headsets app.

Note

The app will send you a prompt when a new firmware version is available.

Cisco Headset 700 Series Administration Guide

and select Settings > Audio.

Cisco headset 700 Series Troubleshooting