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This sheet contains supplemental information about

troubleshooting the parallel port and USB installation problems.

It is divided into the following sections:

Troubleshooting the Parallel Port (Windows 98/95)

Printing or scanning speed is slow

Make sure the ECP mode is turned on in your computer's BIOS.

For details, see your computer's documentation.

If the ECP mode is enabled in BIOS and printing and scanning are

still slow, the ECP hardware (a component inside your computer

which processes the ECP protocol) is malfunctioning. When the

Stylus Scan's ECP port driver senses a problem in the ECP

hardware, the driver switches to software processing of the ECP

protocol to protect your data. Software processing is secure, but

much slower than hardware processing.

A communication error occurs during printing or

scanning

Make sure the ECP mode is turned on in your computer's BIOS.

For details, see your computer's documentation.

If the errors continue to occur, follow the steps below:

1. Click Start, then Run.

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Supplemental Information

Troubleshooting the parallel port(Windows 98/95)

USB (Windows 98) installation problems

4011263

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