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Connec- tivity

Even though I am

Issues

accessing my Camera

from the same

Wi-Fi ® network, I still

find my Camera is

shown as remote. I can

only access it for 5

minutes at a time.

Camera

When I try to view the

Camera, I get a prompt

for Camera firmware

upgrade. What should I

do?

General

Which platforms are

supported for

accessing my

Camera?

General

I do not hear any sound

when I am accessing a

remote Camera.

Help

Please check your wireless router

settings. For example, for Buffalo brand

routers there is an option called

Wireless Isolation. Please disable this

option.

Please upgrade your firmware. This

takes around 5 minutes. We push

upgrades from time to time to

improve the Camera features.

Minimum requirement: Windows ® 7*

*Java browser plug-in needed Mac

OS ® version 10.7 Chrome™ version

Internet Explorer ® version 9

Safari ® version 6

Java™ version 7

Firefox ® version 18.0 Adobe ®

Flash ® Player 15.0 Android™ 5.0

iPhone ® /iPad ® iOS version 9.0

You can tap on the speaker icon in the

video stream screen to hear audio. By

default the audio is not ON when you

are accessing a remote Camera.