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Troubleshooting

Diagnostics

You can diagnose both the connection to the network and the modem

connection to the computer by selecting 'Test' from the Dashboard

setup.

In the new window, there will be instructional text and fields that show

the users IP address and Modem Software Version.

From this screen you can start the diagnostic process.

When you start the diagnostic process, the screen changes and an

animation begins to indicate the start of the diagnostic process. The

following get checked as they are diagnosed:

•

Connection to the Computer

•

Connection to the Network

If the diagnosis is successful, the given connection will have a ✔. If the

diagnosis failed, the connection will have a !.

While the diagnostics for each connection is being performed, a clock

icon will display.