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Troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

• Verify that your SIM card is inserted in your BlackBerry® device correctly.

• Verify that you have turned on the connection to the wireless network.

• Verify that you are connected to your wireless service provider's network. If

you switched wireless networks manually, your device remains connected to

that wireless network until you select your wireless service provider's network

again.

• If your wireless service provider supports UMA, verify that your connection

preference is not set to Wi-Fi Only.

I cannot connect to a Wi-Fi network

Try performing the following actions:

• Verify that you have turned on the connection to the Wi-Fi® network.

• Verify that you are in a Wi-Fi coverage area.

• If the Wi-Fi network does not appear in the Wi-Fi setup application and you

know the network name, connect to the Wi-Fi network manually.