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User Guide

Troubleshooting

I am not receiving notifications for a group

If you are not receiving the audible notifications or Home screen indicators that you expect for a group, try performing any of the following

actions:

•

On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry

Groups category, click a group. Press the Menu key. Click Group Details. Verify that the Turn off all notifications for this group field

is set to No.

•

On the Home screen, click the Sounds or Profile icon. Verify that the All Alerts Off sound profile is not active.

•

On the Home screen, click the Sounds or Profile icon. For the active sound profile, verify that the BlackBerry Messenger Groups item is

not set to Silent.

BlackBerry Groups