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TROUBLESHOOTING
If you experience a problem with your dryer, you should
review the following list of frequently encountered
situations. It could save you the cost and inconvenience
of a service call.
Even though the product is under warranty, if the problem
is not caused by defective product workmanship or
materials, you will be charged for a service call. Refer to
page 16 to determine what is and is not covered under
your warranty. If you're still not sure, contact the ASKO
Advisory Center before you call a serviceman.
BEFORE YOU CALL
Before calling for service or contacting ASKO regarding
a warranty issue, make a note of the model name, type
number and serial number. The model is on the left front
of the control panel. The type plate with the type name
and serial numbers is located behind the door in the upper
left corner. (See illustration at right.)
The machine won't start.
♦
Make sure the door is closed securely.
♦
Make sure the Power is turned on.
♦
Check that you set the program or time correctly.
(Make sure Delay Start is not on.)
♦
Check that the electric plug is securely in the
socket.
♦
Check the house breaker/fuses and the fuses on the
back of the dryer.
♦
If all of the above options are eliminated, the overheat
protection has probably been activated. (See
below.)
The machine starts but it stops when I
release the power button.
♦
The overheating protection has probably activated.
Clean the lint filter and let the machine cool down
before trying again. (See below.)
The machine takes too long to dry my
laundry.
♦
Check that the lint filter is clean.
♦
If you use dryer sheets (not recommended), you may
need to wash the lint filter with warm water and a soft
brush to clean any blocked holes.
♦
Be careful not to overload the dryer because the warm
air needs sufficient room to circulate properly and
the clothes need room to tumble freely.
♦
The laundry should only be damp when it comes out
of the washer. If it seems too wet, try using a faster
or longer spin cycle.
Page 14
Model Name
Type plate
(see below)
Type Name
Type: WMxx
xx x
♦
Make sure the outside vent exhaust is not blocked.
My clothes are coming out wrinkled.
♦
You should remove the clothes as soon as the dryer
signals the end of the cycle. If you can't remove the
clothes right away, use the Anti-crease option.
♦
Dry heavy fabrics together and light fabrics
together.
♦
Dry only permanent press items together.
♦
Dry in smaller loads.
♦
Use slower spin speeds.
♦
Use fabric softener in the rinse program.
♦
You may be using the wrong wash temperature.
Try using a lower wash temperature, especially for
permanent press and delicate items.
The motor is running but the drum isn't
turning.
♦
This usually means a belt is broken. Call a servicer.
The machine makes a funny noise.
♦
A slight rumbling may be heard when you first turn
on the dryer. This is normal and it should only last a
few seconds.
12-digit
Serial
Number
000000000000