There is no dial tone.
The telephone does not ring.
The lights do not go on next to
the buttons.
activate
To begin or turn on the operation of a feature.
attendant
The person who handles incoming and outgoing calls at the main console.
AUDIX
Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers' messages and reporting
Leave Word Calling messages.
call appearance button
A button used exclusively to place, receive, or hold calls. It has an assigned extension number.
console permission
The authorization (from your system manager) to initiate Call Forwarding All Calls for an extension other than your own.
coverage
Automatic redirection of calls from an unanswered phone to another phone. Redirection could be to the extension of a receptionist, secretary, co-worker,
AUDIX, or message center. A person who provides coverage is a covering user.
dial pad
The 12 pushbuttons that you use to dial a number and access features.
enhanced list
One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to all system members, and
stores each of those numbers as a 1-, 2-, or 3-digit list item.
extension
A dialing number of 1 to 5 digits assigned to each phone connected to your Avaya switch.
feature
A special function or service, such as Conference, Hold, Send All Calls, etc.
feature code
A dial code of 1, 2, or 3 digits that you use to activate or cancel the operation of a feature.
group list
One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to members of a specific group,
and stores each of those numbers as a 2-digit list item.
handset
The handheld part of the telephone that you pick up, talk into, and listen from. This is sometimes called the "receiver".
message retriever
A person authorized by the system manager to retrieve messages for other users.
1. Check with your system manager to be sure your telephone is administered
correctly.
2. Make sure the handset and line cords at your telephone are securely connected
at both ends.
3. Find a working telephone of the same type as your own. Unplug this telephone
from its modular wall jack. Plug your telephone into that jack and check if it
gets dial tone.
4. If your telephone still does not work, plug the working telephone (of the same
type) into your modular wall jack. If the working telephone has dial tone, your
own telephone is faulty. See your system manager.
1. Set the ringer volume to a higher level.
2. Place a test call from another extension to your extension.
3. Check the line cord to make certain that it is securely connected at both ends.
4. If there is still a problem, see your system manager.
1. Check the line cord to make certain that it is securely connected at both ends.
2. If there is still a problem, see your system manager.
Glossary
2420 Digital Telephone End User Guide | 18 |
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