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5602 User
Diverting Calls
You can divert your calls to another extension. In the examples below N is the extension to which you
want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are
forwarded to your own voicemail or call forwarding number.
At another extension:
•
*12*N# from the extension you are temporarily using.
•
*13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
•
*14*N# from your own extension.
•
*14*# to cancel either feature from your own extension.
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your exceptions list:
•
To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial *09.
•
*10*N# to add a number to the exception list.
•
*11*N# to delete a number from the exception list.
Note: Your callers, other than your exceptions, either hear busy tone or are re-directed to your
voicemail.
Voicemail
Where your system has voicemail support and has been installed:
•
To switch voicemail on dial *18, to switch it off dial *19.
•
To retrieve your voicemail, use the code *17.
Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this
feature is known as Voicemail Ringback.
•
To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24 hours (this is fixed for
Voicemail Lite, but can be varied by your System Administrator if your IP Office is equipped with
Voicemail Pro).
You can collect your voicemail from another extension by using the PIN your System Administrator has
set up for you. You can collect your messages if you are out of the office, by either dialing from a number
that has been registered for the purpose or by dialing your extension number and PIN when prompted. If
validation is successful, then dial 1 to retrieve your mail.
The System Administrator also specifies the reception number, to which the call is diverted if the caller
dials 0, and your email address if your voicemail and email are integrated.
5602/4602 Phone User Guide
IP Office
Page 12
Issue 2b (20th July 2005)