Troubleshooting
A variety of situations can effect the quality of your output. For optimal performance, ensure
the guidelines in the User Guide are followed. The documentation and the fault messages
on the WorkCentre help you to locate and resolve a problem easily.
Some problems can be resolved by switching off and switching on your WorkCentre. Wait
approximately 20 seconds before switching the WorkCentre ON. If after rebooting your
WorkCentre the problem has not been resolved, have a look at some of the areas below to
identify solutions.
Problem
The WorkCentre will not
power on
Documents will not feed
through the Document
Feeder
The WorkCentre will not
print from a workstation.
Cannot send an E-mail
Paper jams
Cannot fax a document
NOTE:
More detailed troubleshooting information can be found in the Troubleshooting
section of the User Guide.
getting started guide
• Check to see that the WorkCentre is not in Low Power Mode
as indicated by the green light on the Control Panel. Touch
the User Interface screen to re-activate.
• Check to see that the power cord is correctly installed.
• Press the ON/OFF button to ON (I).
• Ensure that all staples or paper clips have been removed from
the originals.
• Ensure the document feeder is not overloaded. Max. 50 docu-
ments.
• Ensure that the edge guides are adjusted to touch the sides of
the originals.
• Make sure that an active network cable is connected to the
WorkCentre.
• Check that the Network Setup is correct. Refer to Connecting
to the Network on page 9.
• Check if the WorkCentre is connected on the network as a
printer.
• Check that E-mail is enabled. Refer to E-mail Setup on
page 12.
• Load the paper in the paper trays with the seam side of the
paper up.
• Load the paper in the Bypass Tray with the seam side down.
• If the paper curls excessively, flip the paper over in the appli-
cable paper tray.
• Use paper from a fresh package.
• Ensure your WorkCentre is connected to a working telephone
line and check for a dial tone.
• Check that Fax is enabled. Refer to Fax Setup on page 14.
Solution
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