ARRAID AEM-8 사용자 설명서 - 페이지 9

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Technical Support

AEM-8 Technical Support

The best starting point for technical support is contacting your Arraid account manager. That person

is tasked with organizing support for their accounts. You can alternately send an email to

[email protected]. You can also call our Phoenix Arizona facility at 480-699-3047.

AEM-8 Preventative Maintenance

The Arraid AEM-8 requires no preventative maintenance except a periodic check that the chassis

and PSU cooling fans are moving air.

AEM-8 Warranty

The Arraid AEM-8 is warrantied for one year from date of shipment. Remote support will be

provided as needed. Repairs are return-to-factory. Any modification to hardware inside the AEM-8

chassis may void the warranty. An AEM-8 sent in for repairs must have an Arraid-branded CF card

in each internal device (exceptions for commercial & military end-users with secure software).

AEM-8 Sparing Recommendation

Arraid recommends the purchase of a spare AEM-8, rather than individual parts. A spare AEM-8

gives the end-user the ability to pre-test hardware during the trouble-shooting process.

Maintenance Serial Port

The AEM-8 has a 9-pin RS-232 serial connector located on the back of the unit. Connecting a

terminal to the serial port allows the end-user to access the AEM-8 command line interface.

Connecting to the serial port is not required for normal AEM-8 operation. To use the serial

interface, connect a serial cable and use the following settings: 57600 bits per second, 8 data bits, 1

stop bit, no parity, and flow control disabled. If the terminal is configured properly, the Arraid

AEM-8 will return an "HPIB>" prompt after a carriage return is received. To display a list of

available operations, type "help" at the HPIB> prompt and press Enter.

AEM-8 Model Numbers

AEM-8

This device has a solid-state disk drive emulator as the primary drive, with a 1GB SLC industrial-

class CF card. The secondary drive is a solid-state MO/Tape drive emulator, also with a 1GB SLC

CF card. The disk drive CF slot can be open or enclosed, for added safety. The MO CF slot is open.

This device includes multi-volume support and copy/backup support.

AEM-8/NB

This device has a solid-state disk drive emulator as the primary drive, with a 1GB SLC industrial-

class CF card. The disk drive CF slot can be open or enclosed, for added safety. This device

includes multi-volume support.

AEM-8/HDD

This device has dual solid-state disk drive emulators, each with a 1GB SLC industrial-class CF

card. The primary drive CF slot can be open or enclosed, for added safety. The secondary drive slot

will be open. This device includes multi-volume support and copy/backup support.

AEM-8/RMC

This AEM-8 base model is a MO/Tape drive emulator, with a solid-state MO/Tape drive emulator

as the internal drive, with a 1GB SLC industrial-class CF card.

AEM-8 User Manual

Revision E (11/01/22)